Shipping policy

Where We Ship

93 Noir currently ships orders within the United States.

Processing Time

Orders are processed within 3 to 7 business days, unless otherwise stated on the product page, announcement bar, or checkout page.

Processing time does not include weekends, holidays, or carrier transit time. During launches, restocks, sales, or high-volume periods, processing may take longer.

Once your order has been processed and shipped, you will receive tracking information by email.

Shipping Rates and Delivery

Shipping rates are calculated at checkout based on your order, shipping address, and selected shipping method.

Delivery timelines are estimates provided by the shipping carrier. 93 Noir is not responsible for carrier delays, weather delays, incorrect addresses, package rerouting, or delivery issues once the package has been handed to the carrier.

Please make sure your shipping address is correct before placing your order. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.

Warm Weather Shipping

93 Noir is based in Houston, Texas, and some products, especially Whipped Body Butter, may soften or melt during warm weather or transit.

We package orders with care, but we cannot control carrier storage conditions, delivery trucks, mailboxes, porches, or weather exposure once the order leaves our hands.

If your Whipped Body Butter arrives softened or melted, place the jar upright in a cool room or refrigerator until firm. Melting may change the whipped texture, but it does not automatically mean the product is defective or unusable.

To help protect your order, please track your package and bring it inside as soon as possible after delivery.

Lost, Stolen, or Delayed Packages

Once an order has been marked as delivered by the carrier, 93 Noir is not responsible for lost or stolen packages.

If your tracking shows delivered but you cannot locate your package, please check with neighbors, your leasing office, your mailbox area, or the carrier directly.

If your package appears delayed or missing in transit, contact the shipping carrier first using your tracking number. You may also contact us at care@93noir.com and we will do our best to help you look into the issue.

Damaged Orders

If your order arrives damaged, contact care@93noir.com within 3 days of delivery. Include your order number, the email used at checkout, and clear photos of the damaged product and packaging.