Refund policy

Return and Refund Policy

Due to the nature of body care products, all opened, used, or tested products are final sale and are not eligible for return, refund, or exchange.

We want your 93 Noir order to arrive beautifully and correctly. If your order arrives damaged, incorrect, or missing an item, please contact us within 3 days of delivery at care@93noir.com with your order number, the email used at checkout, and clear photos of the issue.

Eligible issues may include:
Damaged items
Incorrect items received
Missing items from your order
Order fulfillment errors

Items must be unused, unopened, and in their original packaging to be considered for a return or replacement. 93 Noir reserves the right to approve or deny a return, refund, replacement, or store credit request based on the condition of the item and the details provided.

For safety and quality reasons, we cannot accept returns on:
Opened body care products
Used body care products
Products with broken seals or missing packaging
Items damaged after delivery
Gift cards
Sale, promotional, or final sale items

If your Whipped Body Butter softens or melts during transit, place the jar upright in a cool room or refrigerator until firm. Melting may affect the whipped texture, but it does not automatically make the product defective or unusable.

Original shipping fees are non-refundable. Customers are responsible for return shipping unless the return is due to a confirmed 93 Noir fulfillment error or damaged item.

If a refund is approved, it will be issued to the original payment method. Please allow processing time based on your bank or payment provider.

For order support, email care@93noir.com.